Shipping information
Shipping Information
Last updated: August 3, 2026
1. Delivery Areas
We deliver to the countries that can be selected as the delivery country during checkout.
If a country cannot be selected during checkout, we are currently unable to deliver an order to an address in that country.
2. Shipping Costs
Standard shipping to the delivery countries offered during checkout is free of charge.
There is no minimum order value.
All costs charged by RaceHalo are displayed during checkout before the order is completed.
3. Processing and Personalization
RaceHalo products are personalized according to your specifications, depending on the order.
Processing normally takes 1 to 3 business days after receipt of the order and all required personalization details.
Business days are Monday through Friday, excluding public holidays.
If required information is missing or a submitted template cannot be implemented clearly, we may contact you before processing begins. This may extend the processing time.
Please carefully check your requested text, selected color, and uploaded files before completing your order.
4. Estimated Delivery Time
After processing is complete, the estimated delivery time is normally an additional 6 to 10 business days.
The total estimated time from placing the order is therefore generally approximately 7 to 13 business days.
The stated periods are estimated delivery times. Public holidays, exceptionally high demand, transport disruptions, customs inspections, or other events beyond our control may cause delays.
5. Production, Fulfillment, and Shipping Origin
RaceHalo works with external production, fulfillment, and shipping partners to process and deliver orders.
Depending on the product, delivery country, and available shipping method, the order may be shipped directly by a partner outside Germany, particularly from China.
Your contractual partner remains Mateo Kunert, trading as RaceHalo, regardless of the shipping location.
6. Import Duties and Additional Fees
For deliveries within the markets offered during checkout, the costs charged by RaceHalo are displayed before the order is completed.
If a shipping service provider requests additional import duties or fees contrary to the order summary, please contact us before making any payment:
racehalo.help@outlook.com
7. Shipment Tracking
After dispatch, you will receive a shipping confirmation by email.
Where available for the shipping method used, the message will include a tracking number or a link to shipment tracking.
After a tracking number is created, it may take several days for the first tracking updates to appear.
8. Incorrect or Incomplete Delivery Address
Please carefully check your delivery address before completing your order.
If you notice an error after placing your order, contact us immediately:
racehalo.help@outlook.com
A change is only possible as long as the order has not yet been fully processed or shipped.
Additional costs arising from an incorrect or incomplete address provided by the customer may be charged to the customer insofar as the customer is responsible for the error.
9. Damaged or Undelivered Order
If your product arrives damaged, the wrong product was delivered, or the shipment has not arrived after the stated delivery period, please contact us at:
racehalo.help@outlook.com
If possible, please include your order number.
In the case of visible transport damage, photos of the product, packaging, and shipping label can help ensure quick processing.
Your statutory rights remain unaffected.